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All Journal Jurnal Teknik Industri Jurnal Teknoin J@TI (TEKNIK INDUSTRI) Ethos Journal of Research and Technology Jurnal Teknik Industri Jurnal INTECH Teknik Industri Universitas Serang Raya BUANA SAINS Jurnal Riset Teknik Industri Bandung Conference Series: Industrial Engineering Science
Reni Amaranti
Jurusan Teknik Industri, Fakultas Teknik, Universitas Islam Bandung
Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Control & Systems Engineering Decision Sciences, Operations Research & Management Education Engineering Environmental Science Industrial & Manufacturing Engineering Mathematics Mechanical Engineering Physics Transportation

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Journal : Jurnal Teknik Industri

 1 
Change Management Perspectives in an ERP Module Implementation: A Case Study in a Telecommunication Company Tota Simatupang; Rajesri Govindaraju; Reni Amaranti
Jurnal Teknik Industri Vol. 18 No. 1 (2016): JUNE 2016
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (421.267 KB) | DOI: 10.9744/jti.18.1.51-62

Abstract

Successful Enterprise Resource Planning (ERP) projects require change management to support the integration of the ERP systems into work environment because ERP imple¬men¬tations involve lots of changes on technical infrastructures, business processes, organization structure, rules and skills of people in the organization. This study was aimed to explain the challenges in implementing an ERP module in a Indonesian telecommunication company, focusing on the change management process involves in the project. A case study at a tele¬com¬munication company was used to collect empirical data and to analyses important aspects of project arrangements that will have an impact on the change management process accompanying the ERP implementation project. The following two aspects of changes were analyzed as the impact of ERP implementation: changes in individual behaviors and changes in the organisational practices. Based on the empirical study, two important aspects of change management effectiveness in the project and post-project stage were highlighted: alignment of the organization structure to support IT-business collaboration and alignment of employee orientation towards effective use of ERP systems. Besides, this study also highlighted that it is important to plan and execute change management process in the post-project stage to obtain benefits from ERP implementation.
Co-Authors A. Harits Nu'man A.M., M. Dzikron Agus Nana Supena Ahmad Arif Nurrahman Ari Ramdani Asep Nana Rukmana Aswardi Nasution Aswardi Nasution Aswardi Nasution Aviasti Chaznin R Muhammad Daffa’ Muhammad Amjad Deva Akbar Faturohman Dewi Shofi Mulyati Djamaludin Djamaludin Endang Prasetyaningsih Eri Achiraeniwati Fahmi Fadhlurrohman Fahra Andiani Sukma Mohamad Satori Muhammad Akbar Shakira Nita Puspita Anugrah HIdayat Nugraha Nugraha Nugraha Nugraha Nugraha Nugraha Nurrahman As’ad Rajesri Govindaraju Rajesri Govindaraju Rakhmat Ceha Rakhmat Ceha Ranny Nur'aeni Sania Gusti Rahayu Sarah Citrawati Sarah Citrawati Sugeng Tabah Raharjo Suwandi Tota Simatupang Tota Simatupang Vini Aulia Zakiah Sodikin Y.S. Rejeki Yoga Aditya Pranata